Are you passionate about craft coffee & mechanically-inclined? Fazenda Coffee Roasters isis hiring a full time Coffee Service Technician. The position is based at our roasting facility in Dedham, just a few steps over from the Boston city line.

You need to have basic understanding and proficiency with tools, machinery, and basic electrical and plumbing (Do you know the difference between compression and flare fittings? 110 versus 220 volts?). Strong preference for candidates with prior experience servicing coffee brewers, grinders and espresso machines.

Fazenda is Boston’s leading customer service focused specialty coffee roaster. We work side by side with the best restaurants, cafes and offices in serving quality coffee and tea. In addition to a wide range of specialty and boutique offerings, we provide education in the fundamentals of brewing coffee & espresso, equipment support, and emphasize responsive, customer-focused service. We’re not just a coffee vendor, we’re a partner to our customers.

We pride ourselves on treating people fairly and being a supportive & encouraging place to work. We offer competitive wages, 401K plan, health insurance reimbursement, paid vacation & paid sick time.

Responsibilities

• Installing and performing preventative maintenance/quality checks on multiple types of espresso, coffee, and grinding equipment;
• Responding to service calls on-site & troubleshooting over the phone with customers;
• Tracking parts inventory and ensuring in-stock status of parts;
• Maintain an organized and clean work space;
• Driving a company vehicle to service sites within a two hour radius;
• Assisting with maintenance of roastery equipment and other duties as assigned.

Capabilities & Requirements

You might be the right person if:

• You're comfortable lifting up to 45 pounds at a time, sometimes frequently and throughout the day.
• You're fine with bending, reaching, carrying, standing, and walking throughout the day.
• Have 2 years of experience servicing coffee brewing, grinding, and espresso equipment.
• Must have a valid and current driver’s license and able to drive a company vehicle.
• You’re good at prioritizing, efficient time management, and okay with being available for weekend service on an on-call basis (On-call service is shared between several employees, you will not have the sole burden)

Opportunities for Growth

We are growing quickly and this position offers the ability to learn about how to manage customers of many different industries and backgrounds. In the future, this role may evolve into a service management or dispatch role as we grow and add additional technicians. Additionally, Fazenda encourages our staff to be all-around professionals and grow their knowledge of all things coffee and tea. Throughout the year, we offer different opportunities for our staff to gain knowledge and experience in the specialty coffee industry.

To Apply

Fazenda is committed to equal employment opportunity -- we encourage people of all genders, age, race, color, religion & belief to apply. We'd love to hear from you if you're interested - Please send a resume & brief letter explaining your interest.

Job Type: Full-time

Pay: $28.00 - $38.00 per hour

Schedule:

• Monday to Friday
• On call

Work Location: In person